We want you to be completely satisfied with your purchase, Returns are welcome as long as the below conditions are met:
- The items are sent back within the 10 day cooling off period
- Return Enquirers are to be submitted in writing to hello@vrekmooi.co.za
- Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and free from perfumes
- The packaging has not been damaged.
- Visibly mark the package/s with your order number. Please do not excessively write, put stickers or tape on the packaging.
- Please respect the items that you have received and return it in the same, neatly folded, zipped up in the same manner that you received it, and would like to receive it in.
The purchase price will be refunded or credited to you once we have received the returned item/s back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
Once we have received the items and inspected them to be in good order we will credit your account, replace the item/s or fully refund your item/s’ value.
*Refunds are usually done within 1-2 business days but in some rare cases can take up to 5 business days.
Wrong Goods Delivered / Not as Described
If we accidentally delivered the wrong goods to you or the items were not as we described them, please notify us of this within 5 working hours and we will collect the item/s from you free of charge and send you the correct goods (if they are available), credit your account or refund you in full, please stay in touch with us to advise which suits you best.
If this had happened to you, we sincerely apologize and will do whatever we can to ensure a satisfactory resolution.
We ask that our clients allow for color difference due to lighting and understand that the photos used are directly from our suppliers and not taken ourselves.
Notify us at: hello@vrekmooi.co.za
All refunds will be made to the same payment method used when placing your order. In rare cases we might ask you to provide us with your banking confirmation letter for refunds to your bank account.